FAQs

Our user-friendly customization tool lets you personalize your product with text and photos. After placing your order, you will receive a preview via email within 24 hours. You can approve it or request modifications before production begins.

• Standard U.S. shipping: 4-8 business days
• Express U.S. shipping: 2-5 business days
• International shipping: Varies by location

Unfortunately, once you approve the preview, we begin production immediately, and changes cannot be made. Please review your preview carefully before approving.

We want you to be completely satisfied! If you’re not happy with the design, you can request modifications before giving final approval.

If we do not receive a response within 24 hours, we will proceed with production as is and won’t be able to make further changes.

Since our products are custom-made, refunds are only issued in cases of defective or incorrect orders. Please contact us within 7 days with a photo of the issue, and we will offer a replacement or refund.

Still have questions? Reach out to us at support@wecustomit.com – we’re happy to assist!

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

As soon as your order has been successfully placed.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store. When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

If the order qualifies for cancellation, there is no cancellation fee.

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if anyone of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.